1. Overview

At Taskpend, we want you to be completely satisfied with your subscription. This Refund Policy outlines the terms and conditions for refunds on our paid subscription plans.

2. Free Trial

We offer a free tier that allows you to explore our Service before committing to a paid subscription. We encourage you to take advantage of this to ensure Taskpend meets your needs before upgrading.

3. Refund Eligibility

We offer refunds under the following conditions:

Within 14 days of initial purchase: If you are not satisfied with your subscription, you may request a full refund within 14 days of your initial payment.
Technical issues: If you experience persistent technical issues that prevent you from using the Service and we are unable to resolve them, you may be eligible for a prorated refund.
Billing errors: If you were charged in error or charged an incorrect amount, we will refund the difference or full amount as appropriate.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

Requests made more than 14 days after the initial purchase
Partial month usage after cancellation (you retain access until the end of your billing period)
Accounts terminated for Terms of Service violations
Change of mind after the 14-day refund period
Failure to cancel before renewal (though we may make exceptions on a case-by-case basis)

5. How to Request a Refund

To request a refund:

Email us at support@taskpend.com with the subject line "Refund Request"
Include your account email address and the reason for your refund request
We will review your request and respond within 3-5 business days

6. Refund Processing

Approved refunds will be processed through Paddle, our merchant of record. Refunds typically take 5-10 business days to appear on your statement, depending on your payment method and financial institution. Refunds will be issued to the original payment method used for the purchase.

7. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to paid features until the end of your current billing period. No refunds are provided for the remaining days of the billing period after cancellation.

8. Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan, the change will take effect at the start of your next billing cycle. No prorated refunds are provided for downgrades.

9. Currency and Taxes

Refunds will be issued in the same currency as the original purchase. Any taxes paid will also be refunded. Please note that your bank may apply currency conversion fees which are outside our control.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Service after changes constitutes acceptance of the modified policy.

11. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at support@taskpend.com. We're here to help!